Refund and Cancellation Policy

Creating an account and receiving a quote is free. Nothing is charged and nothing starts until a quote is accepted.

You can ask to cancel a case at any time, by message in the platform, by email or by WhatsApp. Once work has started, a cancellation is confirmed by Mohla’s management, and we tell you in writing what is due.

• Mohla’s fee for work already done on the case.
• Government fees already paid to an authority: these are paid to the authority, not to Mohla, and cannot be recovered by Mohla.
• Costs already paid to others on your behalf, such as translation or attestation.

Any refund of Mohla’s fee follows the terms stated in your quote. Approved refunds are paid by bank transfer to the account the payment came from, and are recorded on your invoice history in the platform.

Monthly plans run and end as set out in your quote. Ending a plan stops future months; months already started remain due.

A refusal or delay by a government authority is not a reason for a refund by itself, because Mohla’s fee is for preparing, filing and following your file, which is done whatever the authority decides.

To cancel or ask about a refund: hello@mohla.co, or WhatsApp +966 50 617 6388 (Sunday to Thursday, 9:00–18:00 Riyadh time).