Terms of Service

Mohla (“Mohla”, “we”, “us”) is an independent Saudi company and part of the FRESME group. We help companies and individuals set up and stay compliant in the Kingdom of Saudi Arabia.

Mohla is not a government body. We are not affiliated with, endorsed by, or an official partner of any government authority. Authority names and logos on our website are used for identification only.

Our services include company setup for foreign investors, Premium Residency applications and renewals, ongoing compliance (Mohla Comply) and related government-relations work. The exact service, scope and price for you are set out in the quote you accept.

To deliver a service we act on your behalf with the competent authorities and their platforms, using the information, documents and authorisations you give us.

• You must be at least 18 years old and able to enter a binding agreement. If you act for a company, you confirm you are authorised to do so.
• The information you give us must be true, complete and kept up to date.
• Keep your sign-in details safe. You are responsible for activity in your account, including by colleagues you invite and the roles you give them (Owner, HR, Finance, View only).
• Tell us at once if you suspect unauthorised use. We may suspend an account that is misused or put others at risk.

Every engagement starts with a written quote showing Mohla’s fee and what it includes. The case starts when the quote is accepted in the platform by you or, for a company, by its Owner or Finance colleague. Work outside the accepted quote needs a new or updated quote.

• Mohla’s fee is stated excluding VAT; VAT is added where it applies.
• Government fees are separate. They are set by the authorities, can change without notice, and are passed on to you at cost.
• We invoice according to the accepted quote. Payment is by bank transfer to the account shown on the invoice; online card payment may be added later.
• We may pause work on a case while an invoice is unpaid.

• Provide true, complete and genuine documents, on time, and tell us of any change that affects your case.
• Sign and, where required, attest any power of attorney or authorisation the service needs.
• Respond to our requests for information. Delays on your side extend the timeline.
• You are responsible for the consequences of information or documents that are false, incomplete or out of date.

The times we show are Mohla’s targets in working days (Sunday to Thursday, Riyadh time). The clock pauses while a case waits on you or on an authority. Targets are estimates, not guarantees.

Licences, registrations, residencies and every other decision belong to the competent authority. Mohla prepares and follows your file carefully but cannot guarantee any outcome, approval or processing time by an authority.

You may ask to cancel a case at any time. The Refund and Cancellation Policy explains what happens to fees.

Mohla Comply is a monthly service under the plan in your quote. Mohla’s team keeps your company’s dates current by hand on each platform; Mohla has no direct connection to government platforms. Reminders and reports help you act on time, but the legal obligations remain your company’s.

We keep your information confidential and handle personal data as described in our Privacy Policy. Our staff and the outside partners we engage are bound by confidentiality.

Your documents remain yours. You allow us to use them only to deliver your services and meet our legal obligations. The website, the platform and their content belong to Mohla.

Do not misuse the website or the platform: no unlawful use, no attempt to access data that is not yours, no interference with security or normal operation.

To the extent the law allows, Mohla is not liable for decisions or delays of authorities, for losses caused by information or documents you provide, or for indirect or consequential losses. Our total liability for a service is limited to the fees you paid Mohla for that service. Nothing in these terms limits liability that cannot be limited by law.

You may stop using our services at any time, subject to the fees due under accepted quotes. We may suspend or end services if these terms are breached. After an account ends, we keep records as described in our Privacy Policy.

We may update these terms. The version and date are shown at the top. If a change is material, we will tell you in the platform and may ask you to accept the new version before you continue.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts of the Kingdom have jurisdiction. They are published in Arabic and English; if the two differ, the Arabic text prevails.

Questions about these terms: hello@mohla.co, or WhatsApp +966 50 617 6388 (Sunday to Thursday, 9:00–18:00 Riyadh time).